About Us

Care at Home Services (South East) Ltd was formed in 1993, as a privately owned, independent family company supplying care at home within the local areas of Bexhill, Hastings & St Leonard’s.

Over the years, further offices have been added across East Sussex and Kent, and the company is now one of the leading providers of care to service users funded by East Sussex and Kent County Councils, as well as having a very substantial private client base core.

Today, our eight local offices employ more than 500 people who look after over 1800 adults in need of care at home, living throughout Sussex and Kent.

Although the business has grown substantially, its founding principle remains the same since inception: – to provide the best possible standards of care so that those who want to, can remain living independent lives in the comfort and security of their own homes.

Expansion over the decades has also encompassed diversification.  We now provide a huge range of Care at Home Services: a Hospital Admission Prevention Service and Discharge Support Service; Complex Care; End of Life Care; Live-in care services; Lifeline Assistance responder services and 24 hour management and care at home provision for Extra Care schemes.

Our senior management team still consists primarily of the two family directors.

The Managing Director, Deborah McDowell, is a Chartered Accountant by profession and has been involved in the company throughout its entire history.

The other senior director is Dan McDowell, a Barrister and formerly an Army Officer.  He has served on the Board and worked for the company for well over a decade now.

Meet the Team

Deborah McDowell, BSc (Econ), ACA

Managing Director

Deborah has been the Managing Director in this established family business since 1998, having previously qualified as a Chartered Accountant with a National Accountancy firm, working within the audit team for 5 years.

Deborah oversees all branches in conjunction with the Operations Director. She has been involved in the care business for over twenty years, holding an NVQ Level 4 Registered Manager’s Award.

Dan McDowell, LL.B, M.Phil, Dip.Law

Director, Commercial, Legal & Compliance

Dan is the CQC ‘Nominated Individual’ for the organisation and the Director dealing with all CQC and regulatory compliance, employment and legal issues amongst other matters.

A former Army Officer and a practising Barrister, he has substantial management and personnel experience in addition to his legal knowledge. He has been an active Director in the business since 2001.

Pam Robotham

Director, Finance

Pam has been part of the organisation since its inception in 1992.

A key member of the management team and our longest standing employee, Pam deals with the production of all the financial management information, also supervising the accounts department, including payroll and credit control teams.

Nicola Leroy, BA

Director, Operations

Nicola joined the company and the Board of Directors in August 2011, in the newly created role of Operations Director responsible for the day to day running of the branches.

Prior to joining Care at Home Services, Nicola spent 3 years heading up the operations function of a company specialising in providing live-in care for clients with high-level spinal cord injury and acquired brain injuries where she was the Nominated Individual. Nicola has also worked for Leonard Cheshire Homes.

Before joining the care industry Nicola worked for many years in the financial markets both in London and abroad. Nicola obtained dual degrees in Business and Psychology from the University of Maryland and a post-graduate Leadership Diploma from the University of Michigan Business School.

Jane Page, MCIPD

Director, Human Resources

Originally from a client support and training background, Jane qualified as an HR professional in 2004 and moved into the care industry working for a specialist provider of live-in care to people with high-level spinal cord injuries and other neurological conditions.

Jane has extensive experience of recruiting, training, developing and managing people working within the care sector and joined Care at Home Services in December 2013 as our Director of Human Resources.

Her main focus is to ensure that Care at Home Services has the HR strategy and structure in place to recruit, train, develop and retain the best care staff available to support us to grow and develop while continuing to deliver the highest quality of care possible.