Home Care Services

As approved providers to Kent County Council, East Sussex County Council and Medway Authority we deliver services to private, local authority and health service funded clients.

Personalised Service

We aim to match your care needs to the right carer with the right experience in your local area. We operate from numerous branches within East Sussex and Kent.

Personal Care

We recognise the individuality of each and every client and we will work with you and your family to develop a personalised Support Plan to achieve your desired outcomes.

The level of assistance and care that you or your relative might need depends upon personal circumstances and what you wish to achieve from the service. We support adults of all ages, with wide ranging conditions, both long term such as Multiple Sclerosis, Muscular Dystrophy, Cerebral Palsy, Dementia etc,  and sporadic such as recovery from strokes, short-term illness or falls.

Our Carers are fully trained in the use of mobility equipment and receive comprehensive training, supervision and support.

We are able to provide a complete ‘Care at Home’ package. Among the many personal care services we provide are:

  • Assistance with washing and dressing
  • Assistance with toileting and incontinence
  • Assistance with managing medication
  • Respite care for existing carers
  • Encouraging self-care, rehabilitation and independence
  • Responding to changing needs
  • Support and companionship
  • Coordination with other key services and professionals

Convalescent Care

Enablement, Convalescence and Rehabilitation

More often than not, people do not want long term care. What they really want is support, to get themselves or a loved one back on their feet. This can typically be needed after a stay in hospital or debilitating illness or even from an event like a fall.

Our Enablement service is designed to work with the individual, their family and other professionals to achieve agreed goals over a shorter timeframe, say 4-6 weeks.

An example of a goal might be a client wanting to progress from needing meals prepared, to shopping and preparing food for themselves. This project might include using new shopping delivery services and domestic aids to make it easy for the client to adapt.

Typically, Enablement involves short-term, intensive support. The role of our specially trained Enablement staff is to support and encourage the individual to achieve their outcome with the assistance of aids, tools and signposting to other care professionals.

Frequently this intensive service eliminates the need for longer term care and is therefore extremely cost effective.

Overnight Care

We are able to stay with you overnight on a regular planned or ad-hoc basis.

Sleeping Night

Carers are provided with a bedroom adjacent to or close to your room and, although asleep, will be contactable in the event of an emergency or concern. You will have peace of mind that you are not alone and help could be on hand.

Waking Night

Your Carer will be awake all night and will remain in your bedroom with you. This may be necessary due to recent illness or a deteriorating condition where you require assistance all through the night or close monitoring.

These services can also be provided on a permanent basis for as many nights of the week as required, or to cover the absence of family members on holiday or away working, or other live-in staff absences.

Respite Care

We can provide carers for an extended period (anywhere from a few hours up to a week or more) to provide a period of respite for the primary carer. This allows the primary carer (typically a spouse, parent or sibling) to get away and recharge their batteries. It also enables the individual to remain in a familiar environment, with all the comforts of home.

We also offer extended visits of any number of hours to support participation in a regular event such as a social club or educational course or attend a special function i.e. a wedding or party or whilst family members are away on business and holiday trips.

Our services are designed to maintain your independence and recognise that a standard service is not suitable for everyone. It may be a two-hour shopping trip every other Tuesday; an accompanied holiday; or regular visits to doctor, dentist or chiropodist. The choice is yours.

Dementia Care

Dementia is commonly thought of as memory loss, although the reality is much more complex, and symptoms between the different forms of dementia can vary a great deal.

Frequently a perception of friends and relatives of dementia sufferers is that the person they know and love is fading away from them. One way to minimise the speed of decline is to be able to stay in the familiarity of your own home with one-to-one, personalised support.

Our specially trained care team understands the need to maintain a bridge between past memories and the present day. Our carers have undergone extensive training in dementia care in both an academic and vocational setting.

Being cared for by a familiar face on a regular basis via a personalised support plan in your own home, can make a real difference to your quality of life. The care we offer to our clients who receive our specialised care minimises their anxiety and frustration and promotes good health and wellbeing.

Our approach to working with dementia sufferers is to remain positive. Dementia can’t be cured, but we can ensure our clients maintain dignity and independence through as much or as little support as they require. Dementia is a cyclical disorder with good days and bad days; ups and downs – we recognise this and adapt our care to our clients’ needs.

Dementia care is not exclusive; many of our clients combine our expertise in personal and domestic support with our specialised dementia service.

End of Life Care

Symptom management, comfort and well-being

Our carers ensure that the care people receive at the end of life is compassionate, appropriate and gives people choices about where they spend their final days and how they are cared for.

In partnership with the Association for Palliative Medicine of Great Britain and Ireland, our carers are trained in End of Life care.  This training ensures they are prepared and able to make a positive contribution when it is needed.

The principles and competencies that form a common foundation for our specially trained staff encompass communication skills. Good communication skills are vital in ensuring the needs of people nearing end of life, their families and carers are identified, responded to and met – with respect, compassion and dignity.

Assessment

Our carers are taught to undertake and contribute to multi-disciplinary team assessments and share information with other care and health practitioners, ensuring that all assessments are holistic.

Advance care planning

Our care staff and care managers are fully trained on the Department of Health’s Advance Care Planning guidelines for End of Life care. We ensure that your plan is communicated and respected at all times.