FREQUENTLY ASKED QUESTIONS

Answers to some of the common questions people ask

 

Q. What makes someone a successful Community Care Worker?

A. Having the right attitude! Hard work, knowledge and skill are all important but without the right attitude, it is very unlikely that someone will succeed as a Community Care Worker. Care work is tough – it is emotionally, physically and mentally demanding but for those who have the right attitude, it is the most incredibly rewarding job.

Q. What do Community Care workers do?

A. Our Community Care Workers visit clients in their own homes to provide the support they need to retain their independence.

The type of support provided is wide-ranging and includes:

  • Helping them to get up and get dressed – ready for the day ahead
  • Helping with showering, bathing and washing
  • Helping with preparing meals
  • Prompting, assisting or administering medication
  • Helping with mobility which could include using equipment such as a hoist
  • General domestic tasks such as laundry, cleaning and shopping
  • Assisting with going to the toilet or helping clients to manage their continence

Many of our clients also like to share stories, have a laugh and a bit of banter with their carer. Again, this is where having the right attitude really comes into its own.

Q. Why come and work with Care at Home Services?

A. At Care at Home Services we offer:

  • A three-day training programme and regular update events to prepare you for the role of a carer working in the community
  • The opportunity and support to achieve your Care Certificate
  • Very competitive rates of pay with enhancements for working at weekends or if you have an NVQ or Diploma qualification in health and social care
  • A variety of flexible work patterns available including early mornings, evenings and weekends

Q. How do we organise the work rotas?

A. We provide care to our clients 7 days a week, 365 days a year and our peak times for care calls are:

  • Early in the morning – our first calls of the morning start from 7am
  • Around lunch and tea time
  • In the evening – our last calls at night end around 10pm.

We have a dedicated and enthusiastic team of Care Coordinators in each of our branches and it is their job to match the client demand for care calls with the care staff available.

To do this we will discuss your availability with you and use this to book you to client calls which are within your availability and within your capabilities.

It involves a lot of teamwork and regular communication between the CCs and our Care staff in order to plan work rotas which keep you fully occupied and minimises the amount of travel between clients – this is where the flexible approach really plays a part.

Q. How long does the recruitment process take/how quickly will I start work?

A. In our experience, we can never have too many carers so it is in everyone’s best interest to get you on board as quickly as possible. Our friendly, dedicated Recruitment Team are there to guide you through the whole process.

Having said that, our carers will be working with vulnerable people, so there are a few steps which have to be completed before we are able to allow you out to work and they are:

  • Receiving at least 2 references – one must be from your most recent employer
  • Completing an Enhanced criminal records check/DBS
  • Successfully completing your three-day training
  • Successfully completing shadow shifts