Privacy policy

We are Care at Home Services, a company incorporated in England and Wales. Our company number is 05317196 and our registered address is:

12 Church Road
Tunbridge Wells
Kent TN1 1JP

(“Care at Home Services” / “we” / “our” / “us”). We are committed to ensuring that your privacy is protected. We will continue to comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). According to this policy, we are the data controller of the data you pass to us. Our Data Protection Office can be contacted at tania.main@cahs-group.co.uk

This Privacy Policy sets out how we collect personal information from you and how we will process the personal information you provide. By visiting the website at https://careathomeservices.co.uk/ (the “Website”), you accept and consent to the practices described in this Privacy Policy. If you do not consent, please do not submit personal data to us.

What information does Care at Home Services hold, and how will we use it?

Information you give Care at Home Services

You may give us information about yourself by completing enquiry forms on the website or by requesting that we send you marketing information by sending us your CV or application form via the website. The information you give us may include your name, email address, address/location, and phone number.

We will retain this information while we correspond with you or provide services to you or a Service User you represent. We will also retain it for the statutory periods as per the Records Management Code of Practice for Health and Social Care.

Information Care at Home Services collects about you

Care at Home Services may collect the following information from you when you visit the website:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser type and version; time zone setting; browser plug-in types and versions; operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We retain this information for the minimum retention period compatible with our retention policy [which is available on request]. We can vary from 6 months in the case of a simple inquiry to 6 years plus if information is stored that may be relevant to a legal inquiry (County Courts and above) or an investigation by HMRC.

Information we receive from other sources

This includes information we receive about you when you use other websites operated by us or our services. This information may include your name, email address, postal address and phone number. We retain this information for the minimum retention period compatible with our retention policy [which is available on request]. We can vary from 6 months in the case of a simple inquiry to 6 years plus if information is stored that may be relevant to a legal inquiry (County Courts and above) or an investigation by HMRC.

Cookies

The Website uses cookies to distinguish you from other users. For detailed information on the cookies we use and their purposes, please see our cookie policy.

Use Made of the Information

Care at Home Services may use the information we receive and/or collect about you to:

  • Fulfill our obligations under any contract we have entered into with you or with a Service User you represent, and provide you or the relevant Service User with information or services you or the Service User has requested.
  • Send you newsletters and marketing information if you have consented to us doing so
  • Monitor website usage and provide statistics to third parties to improve and develop the website and the services we provide via the website

Care at Home Services processes personal information for specific legitimate business purposes, which include some or allof the following:

  • Where the processing enables Care at Home Services to enhance, modify, personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of Care at Home Services’ network and information systems
  • To better understand how people interact with Care at Home Services’ websites.
  • To administer the website, conduct data analysis, troubleshooting and testing; and determine the effectiveness of promotional campaigns and advertising.

If we obtain your consent to do so, we may provide your personal details to third parties so that they can contact you directly about services in which you may be interested.

We are processing personal data via the website based on your consent. You have the right to withdraw your consent to processing your data at any time. If you would like to withdraw your consent or prefer not to receive any of the information mentioned above (or if you only want to receive specific information from us) please let us know by contacting us. Please remember that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested of by contacting us and we will take steps to ensure that this information is deleted as soon as reasonably practicable. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your consent unless required by law.

Third Party Sites

Our website may contain links to third-party websites, including websites where you can purchase products and services. They are provided for your convenience only, and we do not check, endorse, approve, or agree with such third-party websites or the products and/or services offered and sold on them. We have no responsibility for the linked websites’ content, product and/or service. Please review all terms and conditions of website use and the privacy policy of any such third-party websites before using them and before you submit any personal data to those websites.

How Safe is Your Information?

Protecting your security and privacy is important to us, and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction, and damage.

We will do our best to protect your personal data, but information transmitted via the Internet is not completely secure. Therefore, any such transmission is at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties, including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
  • Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure, and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.

Please note we may need to disclose your personal information where we:

  • Sell any or all our business or assets, or we buy another business or assets in which case we may disclose your data to the prospective buyer or seller
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • We need to disclose it to protect our rights, property or the safety of our customers or others, including exchanging information with other companies, organisations and/or governmental bodies for fraud protection and credit risk reduction.

Your Rights in Respect of Your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so we can make the necessary changes to the information we hold for you on our database. If you wish to change your information, please contact us.

If you wish to access or rectify the information we hold about you or request that such information be transmitted directly to another data controller, please contact us. We will process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

Please contact us to request that your information be deleted or to restrict or object to its processing.

If you have any complaints about our use of your data, please get in touch with us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/

If you have any further queries or comments on our Privacy Policy, please contact us 

We also welcome your views about our website and our Privacy Policy.

Note: All Policies are reviewed annually, more frequently, or as necessary.